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World Health Organization (WHO) sucht Director of Communications

World Health Organization (WHO) 5<y Senior Level  Genève, Genève, Schweiz 11 Sep 2018

Job Description

Director of Communications

The Director of Communications will maximize the impact of the organization’s work and its advocacy by developing an effective communications strategy, using all available tools as develop innovative new channels to increase visibility and get the Organization’s message across to key stakeholders audiences as well as the general public.

S/He will also ensure the most efficient strategy to ensure that WHO is seen as a trusted and credible source of health information.

Key objectives include the promotion of the new WHO vision of The work includes:

a) providing strategic communication advice to the Director-General and senior WHO staff to set, achieve, and monitor progress towards WHO health communication and advocacy goals;

b) supporting the Organization’s resource mobilization efforts through targeted campaigns; donor engagement strategies; and increased visibility of the Organization’s work and impact on health;

c) identifying challenges, opportunities, and emerging issues faced by the Organization that pose reputational risks and opportunities; identifying communications strategies to manage and/or leverage risks and opportunities to promote WHO visibility and/or protect the Organization’s reputation;

d) employing and managing a full range of tactics, technologies, tools, and channels to ensure that WHO information, communications products and activities are accessible, actionable, credible, relevant, timely, and understandable to the public, partners and global stakeholders;

e) ensuring coherence in communications throughout the three levels of the Organization.

f) working across the External Relations cluster at HQ and with all levels of the Organization to develop, sustain and enhance WHO’s brand and position, ensuring that clearly identified brand standards are followed in all Organizational communicationmaterials;

g) leading Organizational communication coordination with UN and other partners and other global health stakeholder organizations to maximize consistent health information and leverage the communication networks and channels of others to increase the visibility of WHO work, value, and impact;

h) overseeing the design and implementation of internal communications strategies to ensure that all staff at all three levels of the Organization they need to perform their functions effectively;

i) evaluating the effectiveness of WHO corporate communications products, activities, and capacity building; and building the results of communications evaluationinto future work for
improved performance.


Under the leadership of the ADG for External Relations and in consultation With Other Senior Officials, The Incumbent Will

  • Provide strategic and politically astute communication advice to the Director-General and senior WHO staff.
  • Lead the development and implementation of a new WHO global communications strategy.
  • Direct and manage the staff and resources of the Department of Communications.
  • Ensure that WHO communications efforts support those designed to mobilize resources.
  • Identify external challenges and emerging issues and design strategies to manage them.
  • Work with senior management to maximize internal and external communications opportunities, including media opportunities, and define and execute appropriate strategies as required.
  • Oversee, monitor and promote WHO communications policies.
  • Anticipate and incorporate appropriate modern communications tools and channels into WHO’s work.
  • Ensure that WHO communication products are credible, understandable, relevant and of a high quality.
  • Establish, lead and maintain effective internal and external networks which include communications and communications-related senior staff.
  • Ensure adherence to WHO messages among senior internal staff and liaise with external partners to ensure support in

Driving WHO Messaging And Advocacy.


  • Monitor and evaluate the impact of WHO’s communications activities in order to improve them.
  • Measures of the director’s performance will include: Implementation of WHO internal and external communications strategy; measurable improvement in impact of WHO external and internal communications; measurable improvement in stakeholder understanding of WHO’s role and work; adherence of WHO information and communications products to branding standards; measurable impact of efforts of WHO communications network;
  • effective, targeted news and advocacy outreach;
  • a multilingual, global, WHO website trusted by all stakeholders as the source for the latest information on current and emerging public health threats;
  • a range of options and tools available to support public information work of countries.

Required Qualifications


Essential : Advanced level university degree from a recognized university in communications and/or journalism or related area.


Essential : At least 15 years of experience in communications, with increasing levels of responsibility and seniority, of which: at least 5 years in a senior communications management position (having managed 20+ people).

Experience in analysing trends in global communications and appropriately adapting strategies to maximize these.

Proven experience with media as well as public relations and/or journalism. Experience in effectively managing staff and resources, including strategic, advisory and technical staff; experience with developing and implementing a comprehensive communications strategy using appropriate tools and channels. Familiarity with development and humanitarian issues.

Proven record of being an active member of networks in the area of communication and being able to capacitate their active use.

Desirable : Experience in developing strategies to promote policies, advocacy or brands at a national or global level.

Hands-on experience in working with traditional and social media; experience in internal communications; experience in developing and implementing training programmes; hands-on experience using modern communications technologies; experience in working in a variety of high, low, and middle-income countries.


Competency in promoting WHO’s position in health leadership.

Expertise in analysing trends in global communications and appropriately adapting them; ability to foresee problems and rapidly evelop organizational responses; understanding of public health.

Expertise in effectively managing staff and resources, including strategic, advisory and technical staff; expertise in developing and implementing a comprehensive communications strategy using appropriate tools and channels; ability to achieve results in a global, multicultural, multinational and decentralized organization; ability to create and motivate networks of people across a range of communications-related disciplines; knowledge of WHO and the United Nations, the way they operate and the global context in which they work.

WHO Competencies

Teamwork: Respecting and promoting individual and cultural differences
Communication:Building and promoting partnerships across the organization and beyond
Promoting innovation and organizational learning

Use of Language Skills

Essential : Expert knowledge of English.
Desirable : Intermediate knowledge of French.

Further information & application:

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